Announcements
Resolved 10/7/2024-SMS Reminders are Failing.
Good Morning, We wanted to let you know that the service we use to send out SMS appointment reminders is down right now, for today you will need to call your clients to remind them of their appointments. We do confirm that they did go out yesterday as
09/07/2024-Therasoft scheduled server maintenance on 09/08/2024 starting at 12 am Pacific Time
Dear Customer, We want to inform you that we have scheduled server maintenance on 09/08/2024 starting at midnight Pacific Time. This maintenance is essential to ensure the continued performance, reliability, and security of the system. We plan only for
08/30/2024 New Feature coming soon Registering clients with Credit Card Mandatory-change
Good afternoon, We have had several companies ask us to add this feature. If your company wants to require credit cards from all clients on the preregistration and you take insurance our system says you have to do it for all clients with all carriers.
8/30/2024-Tricare east is now open for ERA enrollment
Here is the link to fill out the forms for ERA enrollment for Tricare east. https://cms.officeally.com/OfficeAlly/Forms/ERA/TRICARE_EAST_ERA_ENROLLMENT_PKT_20240814.pdf If you are missing other payers use this link to find the era enrollment forms.
08/01/2024 Webinar Recording of Theraoft 5.0
Good afternoon, Please find the link below to review the webinar about 5.0: Click here We also want to inform you that we will maintain the current look of the buttons on the calendar (A, P, N, I , B, CA, TP but with a more polished appearance. Some features,
Popular Articles
Adding New Insurance Carriers
The most important part of adding a new Insurance Carrier to your list is to first verify the Payer ID to be used through Change Healthcare. You can do a lookup using the following link but remember that you may not find it by name and may need to ...
How to add a new therapist/admin user to Therasoft.
To add a new user to Therasoft: 1. Go to Setup, Provider/Staff and click Add New a. Add the First Name, Last Name, Location, Address, Phone Number, Mobile Phone Number, Unique Email, NPI (if a therapist) b. Select Save c. Select Ok to the Enter ...
How to Send a Corrected Claim on Paper
1. Go to Individual, Progress Notes and select the Client 2. Click PRI to the right of the first session 3. Select Corrected in the popup window, enter the ID or Reference # that is printed on the paper EOB, then click OK to continue. 4. Click PRI, ...
What does EDI, ERA and EOB stand for?
EDI stands for Electronic Data Interchange and allows us to submit your claims electronically. ERA stands for Electronic Remittance Advice and allows us to post your EOBs electronically eliminating paper. EOB stands for Explanation of Benefits and ...
Setting up your Client Portal and myTherapist app permissions
How to set up the Client Portal and myTherapist app permissions: On the Calendar, select your name in the Provider drop-down. Select the Portal Settings button. Select your Business hour start time from the drop-down. This will be the earliest time ...