PROVIDER NOTIFICATION

Important Notice

Date: 02-24-2024

Subject: Change Healthcare

Description: Change Healthcare is experiencing a network interruption related to a cyber security issue.  As a result, Therasoft has temporarily suspended all transaction connectivity (to and from) with Change Healthcare until the issue is resolved. This includes the exchange of Claims, Claim Status, Remits, and any other electronic transactions. Multiple payers are impacted by this issue.

We will provide updates as more information becomes available. Additionally, you can check Change Healthcare's dashboard for updates:

UPDATE:

As an additional precaution, Therasoft has also suspended all transactions to/from Optum until the issue is resolved. You may continue to send claims as you normally would and we will hold them until connectivity has been restored.

Provider Action Required: No action is required at this time. We will update you as more updates become available.