03/01/2024 - Change Healthcare Incident Update

Change Healthcare held another conference call to discuss updates this evening. They announced a return to operations for their pharmacy services, but did not provide a timeline for claims, ERAs, or eligibility checks to resume functioning. They are working with payer partners to find ways to route claims where Change Healthcare was the only available point of contact. At this time, Change Healthcare is continuing to recommend providers use available workarounds to submit claims and obtain remittance advice.

Change Healthcare also announced a program for providers who are affected by the outage of Change Healthcare's EFT functionality. To be clear, if you have registered for EFT directly through an unaffected payer this likely does not affect you. However, if you have an OptumPay account and had been receiving payments through that account until the outage you may be eligible for the funding program. To see details of this opportunity and check your eligibility, visit www.optum.com/temporaryfunding. Change Healthcare did not provide many details on this program - see the FAQs on that page for more information. You will need an OptumPay account to participate. Change Healthcare recommends you submit an application if you are unsure if you qualify, as they will research and evaluate for you.

Finally, Change announced a new website to follow for status updates: https://www.unitedhealthgroup.com/changehealthcarecyberresponse. You can continue to check https://status.changehealthcare.com/ and look at the Medical Network section to check the status of claims, remittances, and eligibility functionality.