Auto Reminder times for appointments

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• Automatic Reminders not being sent

  If you notice that your reminders have not gone out please submit a support ticket. We may already know and are working on them. But, we appreciate you notifying us in case we don't. If you don't see them going out by the end of the day please ...

• How to modify the default message for automatic appointment reminders

  Go to Setup and then Provider/Staff Find your name and go to the right to click the Add/Edit button under the Appt Email At the top of the screen you have the option to select the template you want to modify - either the email template or SMS ...

• Colors of the alarm clock for automatic appointment reminders

  red = has not sent yet green = sent successfully blue = sent via email only yellow = unknown (no status response from carrier) black = failed

• Changing appointment details - 2 ways

  1) Calendar: Click on the pencil for the appointment, make the change and click Change. 2) Attendance: Unmark attendance or make sure the attendance box (under Billing Units) isn't checked. If it is checked, remove the check mark and click Submit. ...

• You are not authorised to add/update appointments message

  If you receive this message attempting to schedule a session on the calendar it means the option 'block appointment scheduling' is selected on the provider/staff page. 1. Go to Setup and select Provider\Staff 2. Select the provider name (blue text) ...