A workaround has been identified for the app crashing when logging in using Face ID on the Therasoft mobile app. To prevent the app from using the Face ID for login follow the steps below: 1) Open the Therasoft mobile app 2) Select Cancel when the ...
Clients joining online sessions via myTherapist mobile app will need to allow access to the camera and microphone in their device privacy settings. See screenshots below for iOS and Android: iOS (apple iphone/ipad) Android Additional kb article for ...