PIN already in use, Enter another pin error

PIN already in use, Enter another pin error

Follow the steps below if you see this message appear while on the client registration page
 
Pin already in use, Enter another pin
    1. Click the Client Portal/myTherapist tab
    2. Change the pin number to any 4 digits
    3. Click Save

-You should be able to make changes and save now

 
    • Related Articles

    • How to send the pre-registration link or add a new client

      Do you need to start adding your clients?  Or do you just want to enter a couple of test clients to play with?  Here's how!   To send the pre-registration link to a client: 1.  Go to the Individual menu tab and select New Client 2.  Select the yellow ...
    • Client Registration Page (Individual/View Client)

      After pushing save and register you will be taken to the client’s registration page. On this page, you will enter any additional information you may have on the client (nick name, marital status, ethnicity, referral source, sliding scale fees if ...
    • Pre-Registration with Terms & Conditions sent to Client Portal

      Make sure to go to your calendar and click the Client portal setting first before completing these steps. This will give you the choice of what you want your clients to see while they are inside the Portal.   1. Go to the Ind tab, go to the new ...
    • Attach Scanned Image of Insurance Card to Client Registration

      1. Select Individual/View Clients 2. Click on the client's name to open their Client Registration page 3. Select the Identification tab 4. Select the Upload button 5. Select Choose File 6. Browse to the saved file on your computer 7. Highlight it and ...
    • 2 places in Therasoft to check to see if diagnosis has been entered

      There are 2 places in Therasoft you will want to check and make sure the diagnosis is entered.  The first place is the client registration page, on the Diagnosis tab (see example below).  The diagnosis entered here is what will populate other ...