To Change the units used for a session

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• Changing appointment details - 2 ways

  1) Calendar: Click on the pencil for the appointment, make the change and click Change. 2) Attendance: Unmark attendance or make sure the attendance box (under Billing Units) isn't checked. If it is checked, remove the check mark and click Submit. ...

• No Show/Cancelled Appts - How to mark them

  1) If you DO NOT want to charge, then change the Status on the Calendar from Scheduled to No Show/Cancelled by Client or Cancelled by Provider and leave the Service the same. Click on the Pencil for that appointment Change the Status Click Change ...

• Colors of the video camera for telehealth

  gray = video session not started yellow = video session started green = video session complete/attended

• You are not authorised to add/update appointments message

  If you receive this message attempting to schedule a session on the calendar it means the option 'block appointment scheduling' is selected on the provider/staff page. 1. Go to Setup and select Provider\Staff 2. Select the provider name (blue text) ...