3/19/2024:Change Healthcare update
Good afternoon, After great effort contacting Change Healthcare, we have a private meeting with them to discuss how Therasoft can reconnect to their system on Thursday Morning. We will give you another update after that meeting. Thank you for your patience
03/18/2024 Update in regards to Change Healthcare
Good evening, We met with Change Healthcare today, and they are still in the process of testing claims. We will not be submitting claims to Change Healthcare until they contact us and let us know we are ready to go. We will continue to submit claims to
3/14/2024 Change Healthcare Outage
Status Updates on Change Healthcare Outage We met with Change Healthcare again yesterday 3/13/2024 They continue to report they are on target to begin the process next week of receiving claims (beginning on March 18th). An outline was provided for a 3-step
3/8/2024 Claims that need enrollment update
Good News! We have another update we are working on what we believe to have found another solution for being able to send out claims that do require enrollment, and this will allow us to get these claims out sooner than March 18th. We possibly will be
3/8/2024 PDF from the Webinar on Change Healthcare
PDF from 3/8/2024 Webinar Change Healthcare attached.
3/8/2024 Update from Change Healthcare
Change Healthcare has provided this update: We expect to begin testing and re-establishing connectivity to our claims network on March 18, restoring service through that week. https://www.unitedhealthgroup.com/newsroom/2024/2024-03-07-uhg-update-change-healthcare-cyberattack.html
3/8/2024 Webinar today
Good afternoon, In regards to the webinar we will be releasing the recording here in the news and updates sometime today, we have a meeting with Change Healthcare this afternoon. We are seeing that there is progress with Change Healthcare and there is
03/07/2024 Webinar about the recent issues on Change Healthcare.
We are going to be doing a webinar about the recent events of Change Healthcare and how it affects our Customers at Therasoft. We will be talking about these topics 1. How claims are processed at this time 2. How to get your payment transactions 3. What
03/01/2024 - Change Healthcare Incident Update
Change Healthcare held another conference call to discuss updates this evening. They announced a return to operations for their pharmacy services, but did not provide a timeline for claims, ERAs, or eligibility checks to resume functioning. They are working
02/29/2024 - Change Healthcare Incident Update
Change Healthcare Incident Update Description: Change Healthcare is experiencing a network interruption related to a cyber security issue. As a result, Therasoft has suspended all transaction connectivity (to and from) with Change Healthcare until the
02/24/2024 - Important Notice: Change Healthcare is experiencing a network interruption related to a cyber security issue.
PROVIDER NOTIFICATION Important Notice Date: 02-24-2024 Subject: Change Healthcare Description: Change Healthcare is experiencing a network interruption related to a cyber security issue. As a result, Therasoft has temporarily suspended all transaction
10/19/2023 - New Video platform (this does not impact our customers with dedicated zoom rooms)
Thank you for all your support and use of the video platform VIDYO for the last few years. We have decided to take on a much better improved video platform and wanted to give you a heads up. We have moved all of our customers that are utilizing this platform
10/09/2023 - Preregistration Link changes
You may notice that when you send out a preregistration that the page looks to appear to have the documents that you have attached are missing, however we made it a two page process to capture at least the demographics in case the client closes out the
11/02/2022 - Changes to Video System
Changes to Video System As your Technology partner, we are always looking for better ways to help you. Our initial implementation of Telehealth goes back to 2014. Over the years as Video technology has evolved we have continued to update our systems.
09/21/2022 - Changes within Therasoft to the Name Counselor to Provider
Good day! We wanted to inform you this last Monday we changed the name of Counselor to Provider, over the years we have had a very large amount of customers that have requested that we change the name of Counselor to be more of a coverage of all types
01/17/2022 - Beacon Claims
Dear Therasoft Community, We have been informed from our user that their claims to beacon have not been going through we reached out to the carrier and they have changed their file format for claims and failed to tell us or our providers, we have worked
01/01/2022 - Important information for those providing care to uninsured or self-pay patients regarding the No Surprises Act - Good Faith Estimate
Beginning January 1, 2022, The “No Surprises Act” (the Act), a new federal mandate for those providing care to uninsured or self-pay clients are... required to give uninsured and self-pay clients a good faith estimate of costs for services that they offer,
01/01/2022 - New/Modifications to the Place of Service (POS) Codes for Telehealth
Telehealth Policy Change: Telehealth Place Of Service Code (POS) The Center for Medicare and Medicaid Services (CMS) has announced that there is to be a change in the telehealth place of service (POS) code for billing Medicare and Medicaid Services.
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