09/03/2025 - Email regarding PCI compliance renewal for merchant accounts
It's that time of year again—renewal notices are being sent out. If you receive an email from Clearent (XplorPay) regarding PCI compliance renewal, there's no need to take any action. Therasoft Support handles the required PCI compliance questionnaire
09/02/2025-Client Portal Upgrade coming
We are excited to share that our team is currently working on a full redesign of the client portal. Our goal is to provide a more streamlined, user-friendly experience with improved functionality to better serve your needs. The new portal is expected
08/13/2025 - Get started with the new 'Check Eligibility' feature available in Therasoft
Want to see how it works? Check out this kb article for more info and instructions on how to get started. Or feel free to book a time if you would like a quick demo or have additional questions.
07/04/2025 - Therasoft offices will be closed on Friday
Our office will be closed on Friday, July 4th in observance of the Independence Day holiday. We will return to the office on Monday, July 7th. An on-call staff member will be available for login issues or urgent requests. HAVE A FUN AND SAFE WEEKEND!
07/03/2025 - Insurance Eligibility Is Now Live!
4/16/2025 Let RM Services Handle the Claims — You Focus on Clients
Are insurance claims draining your time and slowing down payments, you're not alone. That’s why we created RM Services with Therasoft — to help you streamline insurance billing so you can focus more on client care and less on paperwork. With RM Services,
3/28/2025 - Pre-register for myNoteGenie AI Assisted Clinical Documentation powered by Therasoft.AI
AI Assisted Clinical Documentation Powered by Therasoft.AI Pre-register today → Click here to watch a short demo of the AI Assisted Note ←
2/18/2025 Tricare East problems with claims
Good afternoon, We wanted to share with you that we have been notified by the clearinghouse that Tricare East is having Transition problems since moving to a new system in January. As soon as I hear back from Office Ally, I will update everyone as to
2/17/2025 Introducing The New Assessment List Page
Introducing The New Assessment List Page We’re thrilled to share that the assessment list page under the Individual tab is now live! We’ve made updates to enhance visual balance and improve usability, making it easier than ever to navigate the table.
12/27/2024 - Updated pages under the Individual menu deployed soon
Updated pages under the Individual menu deployed soon... Attendance Discharge Progress Notes Treatment Plans Coming soon... Payments All in One
12/23/2024 - TriCare East and TriCare West changes enrollment needed
This notification is to inform you of upcoming changes related to claim and ERA processing for TriCare East and TriCare West. Effective for dates of service on or after 1/1/25, PGBA will be the designated claim processor for TriCare East. As such, claims
12/13/2024 - New Setup/Company Info pages are on the way!
Click here to watch a short demo of the improvements coming to the Company Info pages in Therasoft
11/28/2024 - Therasoft offices closed Thursday, Nov 28th and Friday, Nov 29th
Therasoft offices closed Thursday, Nov 28th and Friday, Nov 29th We will return to the office on Monday, Dec 2nd An on-call staff member will be available for login issues or urgent requests WISHING YOU A SAFE AND ABUNDANT THANKSGIVING! Therasoft Support
08/30/2024 New Feature coming soon Registering clients with Credit Card Mandatory-change Completed and deployed
Good afternoon, We have had several companies ask us to add this feature. If your company wants to require credit cards from all clients on the preregistration and you take insurance our system says you have to do it for all clients with all carriers.
8/30/2024-Tricare east is now open for ERA enrollment
Here is the link to fill out the forms for ERA enrollment for Tricare east. https://cms.officeally.com/OfficeAlly/Forms/ERA/TRICARE_EAST_ERA_ENROLLMENT_PKT_20240814.pdf If you are missing other payers use this link to find the era enrollment forms.
08/01/2024 Webinar Recording of Theraoft 5.0
Good afternoon, Please find the link below to review the webinar about 5.0: Click here We also want to inform you that we will maintain the current look of the buttons on the calendar (A, P, N, I , B, CA, TP but with a more polished appearance. Some features,
7/19/2024-Join us for a Webinar of Therasoft 5.0 7/26/2024 1pm Central Time
We are thrilled to invite you to our upcoming webinar, where we'll be showcasing some of Therasoft 5.0! Re-discover new pages and features designed to enhance your experience and streamline your workflow. Whether you're a long-time user or new to our
06/11/2024 Database restored
Good evening, The system is back up, we apologize for the hardship this caused, we are working on moving to the new online system for our data. Therasoft Team
06/11/2024 Database update
Good Morning, We are very sorry for the inconvenience this has caused, we were just made aware that the system will not be up for most of the day, and we are working on workarounds to get you into the system, at this time we do not have a timeline. Again
06/11/2024 Database
Good Morning, We are aware that there is an issue at this moment accessing the system, we are having to reboot the system, and we will let you know as soon as this has been resolved. We apologize for the inconvenience this caused.
05/15/2024 Restoration Update
We have heard from the restoration team and they are currently working on the files, we don't have a timeline at this time. As soon as we know we will give you an update. Again we are very sorry for the disruption this has caused.
5/12/24 - View Credit Card Transaction history in the Clearent Merchant Portal
Click this link https://clearent.com/ and then the Sign In option at the top of the page Once logged in, go to Transactions/Card Transactions on the left side of the screen Enter the report criteria in the search fields and then click View Report The
5/9/2024 Restoration
Good afternoon, I know there are still a lot of questions still about what is happening with the restoration of the data from 4/15/2024-4/20/2024. We don't have an update as of yet. The restoration team is telling us they are waiting for a program from
5/1/24 - Synopsis of recent system issue and resulting outage (message from Jas)
I want to personally apologize on behalf of me and my team for the inconvenience and hardship resulting from the outage and the missing data. First time in 15 years our systems were unavailable for just over 24 hours. On Sunday April 21 we experienced
4/30/2024 Data Restoration.
Good afternoon, In regards to the data that was entered in the week of the 15-20th of April, the data is still with the restoration team we did however receive information that one of the drives was restored, however it does not contain the data we are
04/26/2024 Data Restoration
Good Evening, The data is at the restoration center being evaluated and in the lab at this time, we have not heard as of yet if they have been able to restore, they did mention that it can take up to a week for this evaluation. We are hoping that it will
04/25/2024 Data Restoration
Good Morning, We don't have any more information in regards to the data as of yet for data entered between April 14-April 20th, we have sent out the hardware for evaluation and we are working with a very skilled team right now to recover this file, and
04/24/2024-ERA's and Claims
Good News for those that have the EOB buttons turn green today, looks like we are starting to get eob's coming into the system at the highest level we have had since the change healthcare outage. I even see eobs coming from last weeks sessions, we are
04/24/2024-Database restore
Good Morning, We are still working on the data that was entered after 04/14/2024 so if you are looking for notes that you did after this time we are still working on that, what it means by we have been able to restore up to the 14th that means any data
04/23/2024 Database restore
Good Morning, We were able to restore up to the 14th of April, we still have some more work to be done and we are working on that. If you login to Therasoft you will also notice if you made changes to yesterdays appointments than you will see possibly
04/22/2024 Database update
Good Evening, We don't have a timeline quite yet on when the restore will be completed, we are waiting for hardware to arrive tomorrow to install and then be able to load the restore. Therasoft was not hacked, we are working hard to restore the data and
04/22/2024-Database
Good Morning, We are aware that some of the data might not be showing at this time, we are restoring the information and it will take time to load, we are also working on this at this time and have been since Sunday Morning. Please be advised that some
04/18/2024 BCBS ERA Enrollments
Good evening, I wanted to inform you that all the enrollments for Anthem/BCBS, Aetna, Cigna, United (87726) have been completed and sent to office ally to get this process started so you can see your eobs inside of Therasoft. This timeline can vary when
4/18/2024 Bulk Enrollment completed for these states and payers
Here are the payers that have been sent bulk enrollment to get era's coming into Therasoft. Cigna Aetna BCBS Virginia, Colorado, Connecticut, Georgia, Regence Washington, Maine, Illinois, Texas, Florida, Kentucky. We are still working on this list attached.
4/16/2024 Change Healthcare update
Good Afternoon, We have been contacting Change Healthcare in regards to when we will be able to get era's there is still no answer at this time however they do say we are close to getting them. I email them at least twice a week to see if there are any
04/06/2024 Change Healthcare Update
Good Afternoon, We have yet to hear from Change Healthcare regarding our claims going to them they are still working on testing and we have been told that starting next week they will contact vendors to start connecting to the system. We are still sending
4/1/2024 Change Healthcare meeting
Good afternoon, The plan per Change Healthcare is to have us up with claims first they are giving us by the end of the week as a timeline, and then they can restore era's following restoration of claims. We are still looking into another option to restore
4/1/2024 We are meeting with Change Healthcare today
We are meeting with the clearinghouse again today to get a new update on the ability to send claims, we will keep you updated.
3/25/2024 Update with Change Healthcare
Good afternoon, At this time we are still utilizing our backup clearinghouse. We have had conversations with Change Healthcare and it looks like it's going to be another 3 or 4 weeks before the platform that we use will be back up. Due to this, we are
03/20/2024-Need help with getting funds into your account since Change Healthcare outage, we have contacts.
Good Afternoon, I wanted to let you know that one of our customers has reached out to us to provide a contact with UHG to help you get funds into your account since the Change Healthcare Crisis. I also want to Thank Lisa for all your input and hard work
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